Shipping and Delivery

We are dedicated to ensuring your shopping experience is as smooth as possible, from the moment you place your order to the moment it arrives at your door. Below, you’ll find everything you need to know about our delivery options, timescales, and charges. Should you have any other questions, feel free to reach out to our friendly customer service team at fellowship@rsa.org.uk.

Delivery

When selecting the product you wish to purchase, update your cart to your shipping country to see the delivery time and cost. In most countries, we offer the option to choose between Standard/Economy and Express shipping.

Standard or Economy is a delivery service for mail that is too heavy for normal letter postage. Delivery time for domestic standard parcels normally takes 2-4 days.

Express Services are processed by the shipping company as a priority, as it is time-sensitive: delivery is expedited. When delivery time is critical, we recommend opting for Express delivery. Please note that unexpected events may occasionally delay delivery, and we will keep you updated as best we can.

Holiday Order Deadlines

If you are ordering a gift before Christmas, please note that it must be placed by the earliest deadline listed for your chosen category. In the UK, for your order to be received before 24 December, please make sure to complete the order by 16 December. For International orders, please make sure to complete the order by 8 December.

What should I do if my order is still "in transit" after the estimated delivery date?

We will provide the estimated delivery dates for each of your orders. The earlier the order is received, the higher the chance of delivery before 25 December. We will update our estimates as events unfold, but we recommend following carrier updates for real-time alerts.

Can I upgrade my shipping method after the order is placed?

Once an order is printed, it is not possible to change the shipping method. If the order is still in the status "uploading" or "passed" it can quickly be cancelled and reordered with an updated shipping method. You will need to contact us immediately so that we can amend this for you.

Postage and Packaging

Shipping costs are calculated at checkout and depend on the destination and weight of your order. We aim to dispatch all orders within 3-5 business days in the UK. For international orders, we aim to dispatch the item(s) within 5-7 business days.

Please ensure that the delivery address you provide is accurate. RSA Gift Shop cannot be held responsible for delays or losses resulting from incorrect addresses provided at checkout. Please arrange a safe place for your delivery if you are not home to receive the package.

Customer service

If you have any questions regarding our gift shop or if there are any issues with your order upon arrival, please refer to our Returns and Refunds Policy or contact us within 14 days of delivery by emailing fellowship@rsa.org.uk and your question will be sent to one of our team. We strive to respond to all enquiries within 72 hours.